Communications system providing adaptive polling based upon positive and negative polling events and related methods

ABSTRACT

A communications system may include at least one data storage device for storing messages for respective users, and a plurality of mobile wireless communications devices each associated with a respective user for accessing the messages stored on the at least one data storage device. Moreover, the communications system may further include an adaptive polling engine for polling the at least one data storage device for stored messages and providing the polled messages to mobile wireless communications devices of respective users. The adaptive polling engine may advantageously learn respective user usage patterns for each mobile wireless communications device, and change a respective rate of polling for each mobile wireless communications device based thereon.

CROSS-REFERENCE TO RELATED APPLICATIONS

This application is a continuation of parent U.S. patent applicationSer. No. 10/781,195 filed Feb. 18, 2004, now U.S. Pat. No. 7,280,537,which claims the benefit of U.S. Provisional Application No. 60/493,118,filed Aug. 7, 2003, both of which are hereby incorporated herein byreference in their entirety.

FIELD OF THE INVENTION

The present invention relates to the field of communications systems,and, more particularly, to electronic messaging systems and relatedmethods.

BACKGROUND OF THE INVENTION

Electronic mailboxes are used to store electronic mail (e-mail)messages. Electronic mailboxes are connected to the Internet to enableusers to send and receive incoming and outgoing e-mail messages. Thesemailboxes may also be extended to deliver e-mail to mobile wirelesscommunication devices via wireless networks. In the case of acorporation, electronic mailboxes are typically located on mail serversat the corporation. On the other hand, mailboxes for small businesses orindividuals are typically located on mail servers at an Internet serviceprovider (ISP) location.

Mail user agents (MUAs) use a technique called polling to delivermessages from the mail server to the mail program at a user's computeror mobile wireless communications device. A MUA is a program runningeither on a user's personal computing device (mobile or stationary), oron a shared server that checks for new mail on behalf of a multitude ofsuch users. More particularly, polling is the retrieval of incomingmessages from other users at the mail server and delivery of thesemessages to the user's mailbox.

Mailbox polling generally occurs at different intervals or rates.Furthermore, mailbox polling rates may be customized. That is,corporations and/or Internet service providers may change pollingintervals to best meet their particular needs. For example, becausee-mails used for business communications are often high prioritycommunications, corporate mail servers may be polled fairly regularly,such as every one to two minutes. On the other hand, ISP mailboxes aretypically polled less frequently, e.g., once every fifteen minutes.

Mailbox polling typically occurs synchronously at the mail server at apredetermined interval. Mailboxes on the server are polled to send orreceive messages, regardless of whether the mailbox has any new incomingor outgoing messages. In large systems, this traditional polling methodmay consume large amounts of server resources and thus impactperformance.

More particularly, such resource consumption may be split into twoparts, namely resource consumption (RC) on a mail server (MS), and onthe MUA. RC on MS increases with the frequency of polling, and isparticularly demanding when the MUA is running on a mobile wirelessdevice. Such a consumption of resources and associated performanceimpact is particularly acute when mobile wireless communications devicesare used. This is because of the bandwidth constraints associated withthe wireless networks over which mobile wireless communications devicescommunicate with mail servers. For example, a mail server hosting athousand or more mailboxes may need to communicate message data toseveral hundred or even thousands of mobile wireless communicationsdevices after each polling interval. This may severely congest thewireless network and cause significant service delays. Furthermore, somemail servers may not be able to adequately support such usage models.

As a result, traditional mailbox polling does not perform particularlywell when one or more of the following conditions are met: (1) a largenumber of mailboxes are being polled; (2) polling frequency is high; (3)MUA is on an network where connections to the MS are slow and/orexpensive; and (4) the cumulative workload of polling can overwhelm thecapacity of the network. One approach which has been used to addressthis problem is adaptive polling. Adaptive polling is a more intelligentmethod of polling mailboxes based upon a triggering event. Moreparticularly, adaptive polling automatically changes the pollinginterval for a user based on the triggering event(s).

By way of example, U.S. Pat. No. 6,557,026 describes a system forconverting information from a text format to an audio format, in whichthe information is transmitted from a server to a client device via awired or wireless communications link. In particular, the informationrelates to “stories” such as news headlines, stock quotes, etc. Theserver includes a data source monitor which periodically polls datasources to check for new stories based upon polling schedules. Thepatent notes that the polling schedules may include an adaptivescheduler, which increases the polling frequency with the rate ofarrival of new stories. Moreover, the adaptive scheduler reduces thepolling rate as the rate of arrival of new stories decreases. Staticschedulers are also included, for example, to provide hourly pollingduring business hours.

Despite such systems, further advancements in polling techniques aredesirable to accommodate the ever-increasing usage of mobile wirelesscommunications devices for accessing electronic messages.

SUMMARY OF THE INVENTION

In view of the foregoing background, it is therefore an object of thepresent invention to provide a communications system providing enhancedadaptive polling techniques and related methods.

This and other objects, features, and advantages in accordance with thepresent invention are provided by a communications system which mayinclude at least one data storage device for storing messages forrespective users, and a plurality of mobile wireless communicationsdevices each associated with a respective user for accessing themessages stored on the at least one data storage device. Moreover, thecommunications system may further include an adaptive polling engine forpolling the at least one data storage device for stored messages andproviding the polled messages to mobile wireless communications devicesof respective users. The adaptive polling engine may advantageouslylearn respective user usage patterns for each mobile wirelesscommunications device, and change a respective rate of polling for eachmobile wireless communications device based thereon.

By way of example, the user usage patterns may be based upon a time ofday and/or a day of the week. In addition, the adaptive polling enginemay also change the rate of polling for each mobile wirelesscommunications device based upon at least one positive polling event andat least one negative polling event. For example, the at least onenegative polling event may be a lack of authorized communications withthe adaptive polling engine, as may be the case when a given mobilewireless communications device is outside a wireless coverage area, oran invalid user login is provided.

Furthermore, the at least one negative polling event may be a decreasein storage of messages for the respective user at the at least one datastorage device. Similarly, the at least one positive polling event maybe an increase in storage of messages for the respective user at the atleast one data storage device, as well as an increase in message accessrequests from a given mobile wireless communications device.

In particular, the messages may be electronic mail (e-mail) messages,for example. The communications system may also include a wirelessnetwork for interfacing the mobile wireless communications devices withthe adaptive polling engine. A wide area network (WAN), such as theInternet, may also be used for interfacing the mobile wirelesscommunications devices with the adaptive polling engine, for example.

A method aspect of the invention is for interfacing a plurality ofmobile wireless communications devices, each associated with arespective user, with at least one data storage device. The at least onedata storage device may be for storing messages for respective users.The method may include polling the at least one data storage device forstored messages and providing the polled messages to mobile wirelesscommunications devices of respective users. Furthermore, the method mayalso include learning respective user usage patterns for each mobilewireless communications device, and changing a respective rate ofpolling for each mobile wireless communications device based thereon.

An adaptive polling engine in accordance with the present invention maybe for interfacing a plurality of mobile wireless communications deviceseach associated with a respective user with at least one data storagedevice. The at least one data storage device may be for storing messagesfor respective users. The adaptive polling engine may include aninterface module for interfacing the adaptive polling engine with themobile wireless communications devices, and an adaptive polling enginemodule coupled to the interface device. The adaptive polling engine maybe for polling the at least one data storage device for stored messagesand providing the polled messages to mobile wireless communicationsdevices of respective users. Moreover, the adaptive polling enginemodule may learn respective user usage patterns for each mobile wirelesscommunications device and change a respective rate of polling for eachmobile wireless communications device based thereon.

A computer-readable medium in accordance with the invention maysimilarly include an interface module and adaptive polling module, suchas those described briefly above.

BRIEF DESCRIPTION OF THE DRAWINGS

FIG. 1 is a schematic block diagram of a communications system inaccordance with the present invention.

FIG. 2 is a flow diagram illustrating an adaptive polling method inaccordance with the present invention.

FIG. 3 is a schematic block diagram of an exemplary mobile wirelesscommunications device for use with the present invention.

DETAILED DESCRIPTION OF THE PREFERRED EMBODIMENTS

The present invention will now be described more fully hereinafter withreference to the accompanying drawings, in which preferred embodimentsof the invention are shown. This invention may, however, be embodied inmany different forms and should not be construed as limited to theembodiments set forth herein. Rather, these embodiments are provided sothat this disclosure will be thorough and complete, and will fullyconvey the scope of the invention to those skilled in the art. Likenumbers refer to like elements throughout.

Referring initially to FIG. 1, a communications system 100illustratively includes a plurality of mobile wireless communicationsdevices 101, and a wireless network 102 and a wide area network 104(e.g., the Internet) for interfacing the mobile wireless communicationsdevices with an adaptive polling engine or server 105. The adaptivepolling engine 105 communicates with a plurality of data servers 110,such as a mail server 112, an application server 112, and a Web server114, for example. Of course, it will be appreciated by those skilled inthe art that numerous data servers 110 and types thereof may be used,although only the three servers 112, 114, and 116 are shown in theillustrated example for clarity of illustration.

The mobile wireless communications devices 101 illustrativelycommunicate bi-directionally over the wireless network 102 and theInternet 104 with the adaptive polling engine 108, as will beappreciated by those skilled in the art. It will also be appreciatedthat the mobile wireless communications devices 101 may not require theInternet 104 to communicate with the adaptive polling engine 108 in allembodiments. By way of example, the mobile wireless communicationsdevices may be personal data assistants (PDAs), cellular telephones,laptop computers with wireless modems, etc. An exemplary mobile wirelesscommunications device 101 suitable for use with the present invention isdescribed in the example provided below with reference to FIG. 3.

The adaptive polling engine 108 illustratively includes an interfacemodule, such as the firewall module 106, to provide securecommunications between the mobile wireless communications devices 101and the data servers 110. The adaptive polling engine alsoillustratively includes an adaptive polling engine module for performingthe adaptive polling operations, as will be discussed further below. Byway of example, the adaptive polling engine 105 may be implemented asone or more corporate or ISP servers, and the firewall module 106 andadaptive polling engine module 108 implemented as software modulesthereon (i.e., the modules could be on different servers), as will beappreciated by those skilled in the art.

The adaptive polling engine module 108 determines different adaptivepolling rates for different users based upon respective user usageprofiles thereof. The adaptive polling engine module 108 initiallymonitors the mail polling interval of the mail server 110. The adaptivepolling engine module 108 may also be configured to poll for servicesand events from other data servers, such as the application server 114and the Web server 116, as will be appreciated by those skilled in theart.

The adaptive polling engine module 108 uses adaptive polling toautomatically poll user mailboxes, which are located on the mail server112, for new mail. By way of example, the system 100 may be configuredto poll the mailboxes at least once every fifteen minutes, althoughother starting intervals may also be used. However, if the adaptivepolling engine module 108 detects recent activity in an end-user'smailbox, the polling interval is preferably shortened to provide newe-mail to the user in a near real-time fashion.

In particular, the adaptive polling engine module 108 queries the mailserver 112 for a list of current messages, and it compares this list toprior polling results stored in a database (not shown). If a new messageis located, a copy is retrieved from the given server or customernetwork (e.g., America Online (AOL)). The new updated list of messagesis then stored in the database.

An adaptive polling procedure in accordance with the present inventionis illustrated in FIG. 2. The process begins (Block 200) with theadaptive polling engine module 108 functioning in its initial pollingstate 201 (i.e., using the default polling interval), at Block 201. Theadaptive polling engine module 108 triggers a poll (Block 202) of themail server 112, which checks for incoming and outgoing mail. The resulttriggers an event, at Block 204, which is classified as either apositive or negative polling event, at Block 206. The event state isbroadcast to the adaptive polling engine module 108 from a given mobilewireless communications device 101, across the wireless network 102 andthe Internet 104.

In particular, a positive event increases the polling interval, at Block208, and a negative event decreases the polling interval, at Block 210.Once the event type is determined, the adaptive polling engine module108 will operate in its new polling state. If there is further activity,a new poll is triggered (Block 202) and the process flow repeats itself.

A positive polling event is any action that increases the pollinginterval, i.e., the polling engine 108 will poll the mail server 112more frequently due to a positive event. Examples of positive eventsinclude a new message arriving in the mailbox, and the user checkingmessages on his mobile wireless communications device. A negativepolling event is any action that will decrease the polling interval.That is, the adaptive polling engine module 108 will poll the mailserver 112 less frequently (i.e., decrease the polling rate) based upona negative event.

By way of example, negative polling events may include a lack ofauthorized communications with the adaptive polling engine module 108(i.e., a failure to authenticate), such as from an invalid login orpassword confirmation to connect to the mailbox at the mail server 112or a given mobile wireless communications device 101 device beingoutside of a wireless coverage area.

One significant advantage of using the adaptive polling engine module108 with respect to mobile wireless communications devices is that itconserves bandwidth. More particularly, based upon a positive ornegative polling event, the adaptive polling engine module 108 willincrease or decrease the polling rate accordingly. If a mobile wirelesscommunications device 101 receives several negative events, the adaptivepolling engine module 108 will decrease the polling interval and pollthe mail server 112 less frequently, resulting in reduced wirelessnetwork 102 utilization. Once a positive event is received, the adaptivepolling engine module 108 will revert back to an increased pollinginterval.

An additional benefit of the communications system 100 is that it mayprovide the user with a perception of better performance. That is,e-mail messages will appear to arrive more quickly at a mobile wirelesscommunications device 101. For example, if the default polling intervalis once every fifteen minutes and a user receives frequent new messages(a positive event), the adaptive polling engine module 108 may increasethe polling interval to once every one to two minutes. With thisincreased polling rate, messages will be transferred more quickly to theuser's device, thus giving an impression of better and fasterperformance.

Based on the specific users and their usage patterns, the adaptivepolling engine module 108 may include a module that can learn and adaptto a user's usage pattern based on the time of day, day of the week,and/or a heuristic comparison of previous usage activities at that time.The adaptive polling engine module 108 can learn the user's routine andautomatically configure polls for his mobile device. For example, a busyuser may have the adaptive polling engine module 108 set a positiveevent (i.e., increasing the rate of polling) first thing in the morningto download all his incoming messages, another positive event before heleaves for the end of the day, and set negative events (i.e., decreasingthe rate of polling) after work until sunrise.

EXAMPLE

An exemplary hand-held mobile wireless communications device 1000 thatcan be used in the present invention is further described in the examplebelow with reference to FIG. 18. The device 1000 includes a housing1200, a keyboard 1400 and an output device 1600. The output device shownis a display 1600, which is preferably a full graphic LCD. Other typesof output devices may alternatively be utilized. A processing device1800 is contained within the housing 1200 and is coupled between thekeyboard 1400 and the display 1600. The processing device 1800 controlsthe operation of the display 1600, as well as the overall operation ofthe mobile device 1000, in response to actuation of keys on the keyboard1400 by the user.

The housing 1200 may be elongated vertically, or may take on other sizesand shapes (including clamshell housing structures). The keyboard mayinclude a mode selection key, or other hardware or software forswitching between text entry and telephony entry.

In addition to the processing device 1800, other parts of the mobiledevice 1000 are shown schematically in FIG. 18. These include acommunications subsystem 1001; a short-range communications subsystem1020; the keyboard 1400 and the display 1600, along with otherinput/output devices 1060, 1080, 1100 and 1120; as well as memorydevices 1160, 1180 and various other device subsystems 1201. The mobiledevice 1000 is preferably a two-way RF communications device havingvoice and data communications capabilities. In addition, the mobiledevice 1000 preferably has the capability to communicate with othercomputer systems via the Internet.

Operating system software executed by the processing device 1800 ispreferably stored in a persistent store, such as the flash memory 1160,but may be stored in other types of memory devices, such as a read onlymemory (ROM) or similar storage element. In addition, system software,specific device applications, or parts thereof, may be temporarilyloaded into a volatile store, such as the random access memory (RAM)1180. Communications signals received by the mobile device may also bestored in the RAM 1180.

The processing device 1800, in addition to its operating systemfunctions, enables execution of software applications 1300A-1300N on thedevice 1000. A predetermined set of applications that control basicdevice operations, such as data and voice communications 1300A and1300B, may be installed on the device 1000 during manufacture. Inaddition, a personal information manager (PIM) application may beinstalled during manufacture. The PIM is preferably capable oforganizing and managing data items, such as e-mail, calendar events,voice mails, appointments, and task items. The PIM application is alsopreferably capable of sending and receiving data items via a wirelessnetwork 1401. Preferably, the PIM data items are seamlessly integrated,synchronized and updated via the wireless network 1401 with the deviceuser's corresponding data items stored or associated with a hostcomputer system.

Communication functions, including data and voice communications, areperformed through the communications subsystem 1001, and possiblythrough the short-range communications subsystem. The communicationssubsystem 1001 includes a receiver 1500, a transmitter 1520, and one ormore antennas 1540 and 1560. In addition, the communications subsystem1001 also includes a processing module, such as a digital signalprocessor (DSP) 1580, and local oscillators (LOs) 1601. The specificdesign and implementation of the communications subsystem 1001 isdependent upon the communications network in which the mobile device1000 is intended to operate. For example, a mobile device 1000 mayinclude a communications subsystem 1001 designed to operate with theMobitex™, Data TAC™ or General Packet Radio Service (GPRS) mobile datacommunications networks, and also designed to operate with any of avariety of voice communications networks, such as AMPS, TDMA, CDMA, PCS,GSM, etc. Other types of data and voice networks, both separate andintegrated, may also be utilized with the mobile device 1000.

Network access requirements vary depending upon the type ofcommunication system. For example, in the Mobitex and DataTAC networks,mobile devices are registered on the network using a unique personalidentification number or PIN associated with each device. In GPRSnetworks, however, network access is associated with a subscriber oruser of a device. A GPRS device therefore requires a subscriber identitymodule, commonly referred to as a SIM card, in order to operate on aGPRS network.

When required network registration or activation procedures have beencompleted, the mobile device 1000 may send and receive communicationssignals over the communication network 1401. Signals received from thecommunications network 1401 by the antenna 1540 are routed to thereceiver 1500, which provides for signal amplification, frequency downconversion, filtering, channel selection, etc., and may also provideanalog to digital conversion. Analog-to-digital conversion of thereceived signal allows the DSP 1580 to perform more complexcommunications functions, such as demodulation and decoding. In asimilar manner, signals to be transmitted to the network 1401 areprocessed (e.g. modulated and encoded) by the DSP 1580 and are thenprovided to the transmitter 1520 for digital to analog conversion,frequency up conversion, filtering, amplification and transmission tothe communication network 1401 (or networks) via the antenna 1560.

In addition to processing communications signals, the DSP 1580 providesfor control of the receiver 1500 and the transmitter 1520. For example,gains applied to communications signals in the receiver 1500 andtransmitter 1520 may be adaptively controlled through automatic gaincontrol algorithms implemented in the DSP 1580.

In a data communications mode, a received signal, such as a text messageor web page download, is processed by the communications subsystem 1001and is input to the processing device 1800. The received signal is thenfurther processed by the processing device 1800 for an output to thedisplay 1600, or alternatively to some other auxiliary I/O device 1060.A device user may also compose data items, such as e-mail messages,using the keyboard 1400 and/or some other auxiliary I/O device 1060,such as a touchpad, a rocker switch, a thumb-wheel, or some other typeof input device. The composed data items may then be transmitted overthe communications network 1401 via the communications subsystem 1001.

In a voice communications mode, overall operation of the device issubstantially similar to the data communications mode, except thatreceived signals are output to a speaker 1100, and signals fortransmission are generated by a microphone 1120. Alternative voice oraudio I/O subsystems, such as a voice message recording subsystem, mayalso be implemented on the device 1000. In addition, the display 1600may also be utilized in voice communications mode, for example todisplay the identity of a calling party, the duration of a voice call,or other voice call related information. The short-range communicationssubsystem enables communication between the mobile device 1000 and otherproximate systems or devices, which need not necessarily be similardevices. For example, the short-range communications subsystem mayinclude an infrared device and associated circuits and components, or aBluetooth™ communications module to provide for communication withsimilarly-enabled systems and devices.

Many modifications and other embodiments of the invention will come tothe mind of one skilled in the art having the benefit of the teachingspresented in the foregoing descriptions and the associated drawings.Therefore, it is understood that the invention is not to be limited tothe specific embodiments disclosed, and that modifications andembodiments are intended to be included within the scope of the appendedclaims.

1. An e-mail communications system comprising: an e-mail data storage device for storing e-mail messages; a wireless communications device for accessing the e-mail messages stored at said e-mail data storage device; and an adaptive e-mail polling engine configured to poll said e-mail data storage device for e-mail messages stored at said e-mail data storage device, provide the polled e-mail messages to the mobile wireless communications; and change a respective rate of polling for the mobile wireless communications device based upon at least one negative polling event comprising a lack of authorized communications.
 2. The e-mail communications system of claim 1 wherein the lack of authorized communications with said adaptive e-mail polling engine is based upon the mobile wireless communications device being outside a wireless coverage area.
 3. The e-mail communications system of claim 1 wherein the lack of authorized communications with said adaptive e-mail polling engine is based upon an invalid user login.
 4. The e-mail communications system of claim 1 wherein the at least one negative polling event further comprises a decrease in storage of e-mail messages at the e-mail data storage device.
 5. The e-mail communications system of claim 1 wherein said adaptive e-mail polling engine changes the respective rate of polling for the mobile wireless communications device further based upon at least one positive polling event.
 6. The e-mail communications system of claim 5 wherein the at least one positive polling event comprises an increase in storage of e-mail messages at the e-mail data storage device.
 7. The e-mail communications system of claim 5 wherein the at least one positive polling event comprises an increase in e-mail message access requests from the mobile wireless communications device.
 8. An adaptive e-mail polling engine for interfacing mobile wireless communications device with an e-mail data storage device, the e-mail data storage device for storing e-mail messages, the adaptive e-mail polling engine comprising: an interface module for communicating with the mobile wireless communications device; and an adaptive e-mail polling engine module coupled to said interface module configured to poll the e-mail data storage device for e-mail messages stored at the e-mail data storage device, provide the polled e-mail messages to mobile wireless communications device, and change a respective rate of polling for the mobile wireless communications device based upon at least one negative polling event comprising a lack of authorized communications.
 9. The adaptive e-mail polling engine of claim 8 wherein the lack of authorized communications with said adaptive e-mail polling engine is based upon the mobile wireless communications device being outside a wireless coverage area.
 10. The adaptive e-mail polling engine of claim 8 wherein the lack of authorized communications with said adaptive e-mail polling engine is based upon an invalid user login.
 11. The adaptive e-mail polling engine of claim 8 wherein said adaptive e-mail polling engine module changes the respective rate of polling for the mobile wireless communications device further based upon at least one positive polling event.
 12. The adaptive e-mail polling engine of claim 11 wherein the at least one positive polling event comprises an increase in e-mail message access requests from the mobile wireless communications device.
 13. A method for interfacing a mobile wireless communications device with an e-mail data storage device, the e-mail data storage device for storing e-mail messages, the method comprising: polling the data e-mail storage device for e-mail messages stored at the e-mail data storage device and providing the polled e-mail messages to mobile wireless communications device; and changing a respective rate of polling for the mobile wireless communications device based upon at least one negative polling event comprising a lack of authorized communications with the mobile wireless communications device.
 14. The method of claim 1 wherein the lack of authorized communications is based upon the mobile wireless communications device being outside a wireless coverage area.
 15. The method of claim 13 wherein the lack of authorized communications is based upon an invalid user login.
 16. The method of claim 13 wherein changing the respective rate of polling for the mobile wireless communications device is further based upon at least one positive polling event.
 17. The method of claim 16 wherein the at least one positive polling event comprises an increase in e-mail message access requests from the mobile wireless communications device.
 18. A non-transitory computer-readable medium having computer-executable modules for interfacing a mobile wireless communications device with an e-mail data storage device, the e-mail data storage device for storing e-mail messages, the computer-readable medium comprising: an interface module for communicating with the mobile wireless communications device; and an adaptive e-mail polling engine module coupled to said interface module for polling the e-mail data storage device for e-mail messages stored at the e-mail data storage device and providing the polled e-mail messages to the mobile wireless communications device; said adaptive e-mail polling engine module changing a respective rate of polling for the mobile wireless communications device based upon at least one negative polling event comprising a lack of authorized communications with the adaptive polling engine module.
 19. The non-transitory computer-readable medium of claim 18 wherein the lack of authorized communications with the adaptive e-mail polling engine module is based upon the mobile wireless communications device being outside a wireless coverage area.
 20. The non-transitory computer-readable medium of claim 18 wherein the lack of authorized communications with the adaptive e-mail polling engine module is based upon an invalid user login. 